Ginalli Milano - Versha Paris Flatiron
Be careful about buying a product from Versha Paris. I bought the straightening iron in Las Vegas from Ginalli Minallo after being told that it had a lifetime warranty.
I registered the iron as directed on the warranty. After 2 1/2 years I began having problems with the temperature. I sent in my straightening iron to Versha Paris in Irvine, CA after having followed the directions on the warranty. I sent it back on the original box with the warranty and a copy of the receipt.
I have never heard back from them and the straightening iron was delivered to them on 6/15/16. It is now 8/4/16! There is NEVER anyone to answer telephone calls. It always says all operators are busy serving customers and to leave a message and your call will be returned in the order it was received.
They NEVER call you back. Nor do they respond to email, EVER! Very disappointed and frustrated as Versha Paris customer service obviously does not exist.
Who knows where my straightening iron is. Just buy a Chi.....
Reason of review: Warranty issue.
Monetary Loss: $135.
Preferred solution: Deliver product or service ordered.
Ginalli Milano Cons: Warranty service, False promises overpriced product.
Location: Springfield, Missouri
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