Similar to the other complaints listed here, I was shopping at Miracle Mile in Las Vegas. A man at the Versha Paris booth offered to do my hair for free with a straightening product which, "does not use heat" to style your hair. I was also told things like, "This will not damage your hair," and "It works using a light steam," and "The curl will hold for 3 days because it is styled by steam." etc. All claims absolutely untrue. It uses high heat, up to 460 degrees, DOES NOT use steam, but is a normal ceramic/tourmaline plated straightener.
I was sceptical at first so I looked the product up on Amazon.com after being encouraged by the rep to do so while he was using it on my hair. It was listed there for $349.00. The rep was trying to sell it to me for $175.00. Unfortunately, what I didn't realize at the time is that this was listed by an independent seller, Versha Paris. I believe that what they do is list one of each product on Amazon to confuse potential buyers who go there trusting that they will get accurate pricing comparisons, so that it looks like others are selling this product for a lot more than you can get it from the rep. That's what hooked me, I thought I was getting a fantastic deal on a really expensive product.
My hair looked great when he was done and I ended up purchasing the "steam heat" "non-damaging" straightener from the rep for $135. The following morning I woke up and used it and realized that it was a normal high heat product, fully damaging to my hair. My hair is already very damaged and the reason this product appealed to me so much was because he said it did not use heat and it would not damage.
I called the company immediately and a very unconcerned rep answered and told me that they do not give refunds would be given for any reason, even though the rep at the time told me I could return it if I didn't like it. The rep on the phone would not even hear my complaint and kept interrupting that they would not refund my money.
Now I'm stuck with something similar to what I could have purchased at Target for $30.
Reason of review: Not as described.
Monetary Loss: $135.
Preferred solution: Full refund.