Shana O Poy

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Verified Reviewer
| map-marker Las Vegas, Nevada

No customer service period, sell a product with a lifetime warranty and provide no service to return it when it is broken.

Ginalli Milano - No customer service period, sell a product with a lifetime warranty and provide...
Purchased a tourmaline professional hair straightener and after 10 years it will no longer work. Left a message on their answering machine for Gino. No call was ever returned and all attempts to send an email were invalid. Dont sell a product if you are unwilling to stand by your claim of lifetime warranty for repair or replacement.
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Loss:
$160

Preferred solution: I would like a replacement.

User's recommendation: Do not ever buy from this company, unless you don’t care if it breaks and you can’t get a new one.

Anonymous

Never received item after paid

I ordered an item and never received it. The tracking number I received is still waiting on the item for over a year and I cannot get a response from the company even after multiple emails.
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Loss:
$30
Cons:
  • Way they take advantage of unsuspecting customers
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Order at your own risk

kim M Tpj

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Verified Reviewer

Myorder

hi there , i have placed an order april 6 and still have not received it , can you please advise thanks Kim
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Loss:
$80

Preferred solution: Full refund

kathy p Cih

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Verified Reviewer

Cant reach customer service

i have been trying to contact about a replacement with no luck have tried 3 numbers. please help .kathy 808 573 ****
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hamden, Connecticut

Have 1 Yr warranty on RLX battery case - it's broken

I purchased 2 RLX battery cases at the Big E in Massachusetts and the glass on both is chipped. Per the salesman, we have a 1 yr warranty and I'd like to take advantage of that as soon as possible. His name was nadav. I would appreciate someone getting back to me as soon as possible. Thank you, Karen L, Harden - 860-443-****. kurbeedog@***.net
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Trudy J Xul

Don't purchase.

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They could sell you anything... I purchased a curling iron for $324. Was o nuts? I guess so but those sales people are good. I got home and it really wasnt any better than the one I already had. I called the phone number on my receipt &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; of courseThey had a 14 day return p14l (no such number). I g suckered.
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Loss:
$324
Cons:
  • Way they take advantage of unsuspecting customers
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Mary A Ovj

Ripped off!

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I purchased a cream for my eyes and when I went to use it, the cylinder was completely empty! I paid $100 plus $6.25 in tax! Someone needs to close this company down!
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Loss:
$107
Cons:
  • Way they take advantage of unsuspecting customers
  • Sold empty container of product
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Love love love

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I have have had the hairdryer and heat brush for a year, and just got the flat iron. Awesome products!
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Reason of review:
Good quality
Catherine F Bku
map-marker Del Mar, California

These *** conned my mom into buying a bogus "face lift machine"

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My mom was totally taken advantage of by these charlatans at the 2018 San Diego County Fair. They ripped her off to the tune of $1,600 claiming the "Forever Face Lift" product was the real deal, which is wasn't - not even close! She was tipsy & they knew it & they should be thrown in jail for ripping off senior citizens!!! DO NOT BUY ANYTHING FROM THESE CON ARTISTS!!!
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Loss:
$1631
Cons:
  • Way they take advantage of unsuspecting customers
Reason of review:
They took advantage of my mom in an altered state

Preferred solution: Full refund

Anonymous

Works great

I bought the curling wand from this company and it was the best wand I ever bought. My hair is hard to curl and never holds a curl. I was able to curl it and it held so well that it even stayed curled after I got out of bed the next day.
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Reason of review:
Good quality
Anonymous
map-marker Albuquerque, New Mexico

My order???? 1 mouth ???

What happened ????? Who many time for my flat iron
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Constance K Xhv
map-marker Las Vegas, Nevada

Ripped off

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I bought a tourmaline brush for $100 at the San Diego County fair; got it home, tried to use it once, didn't work for me, useless. Took it back to the sales person at the fair and said I would rather have the curling iron.

Sales person asked me which size I wanted and showed me the two sizes in the boxes, black on black packing material, for 2 seconds, tossed it into my bag. No receipt, so no warranty on the new iron. I chose a size, not realizing it had no clip on it. Came with lousy, huge, unusable glove to curl hair around the hot iron.

I'm not going to fry my hand on the iron. So, completely lost my $$.

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Loss:
$100
Cons:
  • Bait and switch
Reason of review:
Bad quality

Preferred solution: Full refund

Elleana Cny

Didn't get my order

No answer call back.text them.email them. Nothing.didnt get my product
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Anonymous

Non-functioning Heat Brush

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Ginalli Milano - Non-functioning Heat Brush

Received my heat brush yesterday, tried to use it today and NOTHING, no lights, no heat, no anything, never came on. This is why their policy is no refunds, they know their products are not up to the standards they should be.

I shouldn't have to pay for shipping to exchange your defective product. I knew there had to be a reason they were giving these things away, I ordered the flat iron it works wonderfully, so I ordered the brush after getting the email 50,000 times to see how it works because my granddaughter has such thick hair and it's hard to manage, well it still is because the brush don't work.

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Loss:
$25
Cons:
  • Product not as promised
Reason of review:
Damaged or defective

Preferred solution: Exchange

1 comment
Guest

Hold the power button down. I had the same problem.

Featured
Anonymous

HORRIBLE

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Ginalli Milano - HORRIBLE

Got this flat iron for a Christmas present and I was so excited. I have had it for about a year now, using it occasionally.

This morning the cord melted and sparked. Catching my dressing room table on fire and electrocuting me!! Something Has to be done. Can I hire a lawyer?

It could have burned down my whole entire house. I have had many many hair straighteners over the years, some more than ten years, and never have I ever had anything happen like this. Horrible product. I would never ever recommend this to anyone I know.

Worst of all, Its the professional straightener!! What if this was being used in a salon and a clients hair caught fire??

View full review
Loss:
$500
Cons:
  • Whole company
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Marzetta Erf

Muy mala

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Ginalli Milano - Muy mala
Ginalli Milano - Muy mala  - Image 2
Compre una plancha y no sirbe no calienta estoy molesta y decepcionada por que crei era una compañia buena de aparatos buenos necesito comunicarme con la compañia mando imel y mo me contestan quiero debolberla o comunicarme con ellos por que no pienso tirar mi dinero ala basura por que no sirve la placha quiero mi dinero o que me manden un producto bueno megusto pero no imagine qie no serviria
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Reason of review:
Damaged or defective

About

Summary

Ginalli Milano is a manufacturer of beauty supplies and equipment. The company was founded in 2007 by Gino Gonalli. It is headquartered in Irvine, California. Ginalli Milano offers blow dryers, curling irons, flat irons, hair care and accessories. All Ginalli Milano irons come with a lifetime warranty. When returning their purhcases buyers cover only shipping and handling fees. Ginalli Milano products are designed for professional use. The company offers video training materials on product usage. Ginalli Milano has sales outlets in the United States of America, Asia, Middle East and Europe.

Ginalli Milano reviews and complaints

Ginalli Milano is ranked 450 out of 1754 in Cosmetics and Personal Care category

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